Privacy Policy

1. Information We Collect

sixbet collects personal data that is necessary for the operation of the platform, the delivery of its services, and the fulfilment of its legal and regulatory obligations. The categories of personal data we collect include:

1.1 Registration Data

When you create a sixbet account via the sixbet Login and registration process, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes)
• Residential address (including district, city, and postcode within Bangladesh)
• Mobile phone number
• Email address
• Preferred username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, sixbet may request and retain copies of the following documents:

• National Identity Card (NID) issued by the Government of Bangladesh
• Passport or other government-issued photo identification
• Proof of address documentation (e.g., utility bill, bank statement dated within 90 days)
• Mobile financial service account details (bKash, Nagad, Rocket, or Upay account number) for payment verification purposes

1.3 Financial Transaction Data

sixbet records all financial transactions associated with your account, including:

• Deposit amounts, dates, and payment method references
• Withdrawal requests, amounts, processing times, and payment method references
• Bonus credits, wagering activity, and account balance history

1.4 Technical and Usage Data

When you access the sixbet platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation patterns on the platform
• Game play history, wager amounts, and outcomes
• Date and time of access and sixbet Login events

1.5 Communications Data

If you contact sixbet support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any resolution actions taken by the support team.

2. How We Collect Your Data

sixbet collects personal data through the following methods:

• Directly from you: Information you provide voluntarily during account registration, KYC verification, deposit and withdrawal requests, form submissions, and communications with the support team.
• Automatically: Technical and usage data collected via cookies, log files, and similar tracking technologies when you browse or interact with the sixbet platform.
• From third-party verification services: Where sixbet uses external identity verification or fraud detection services to assist with KYC compliance, those services may return data to sixbet as part of the verification process. sixbet selects such partners carefully and ensures they are bound by appropriate data protection obligations.
• From payment processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay may share transaction reference data with sixbet to confirm the status of deposit and withdrawal transactions.

3. How We Use Your Data

sixbet uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your sixbet account, including processing your sixbet Login sessions and managing your account balance.
• Identity and age verification: To confirm that you are who you claim to be and that you meet the 18+ age requirement for participation on the platform.
• Payment processing: To process deposits and withdrawals via your chosen mobile financial service (bKash, Nagad, Rocket, or Upay) and to maintain accurate financial records of all transactions.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the functionality, performance, and content offering of the sixbet platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the sixbet Terms and Conditions.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance through live chat and email support.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to apply responsible gaming tools (such as deposit limits, session timers, and self-exclusion) in accordance with your instructions or where required by our internal policies.
• Promotional communications: Where you have given explicit consent, to send you information about promotions, bonuses, and special offers available on the sixbet platform. You may withdraw this consent at any time.
• Legal compliance: To fulfil our obligations under applicable law, including responding to lawful requests from competent authorities.

4. Legal Basis for Processing

sixbet processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is necessary for the performance of the contract between you and sixbet — specifically, operating your account, processing transactions, and delivering the gaming services you have requested.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out in pursuit of sixbet's legitimate business interests, such as fraud prevention, platform security, and technical improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — for example, the sending of promotional communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing and Disclosure

sixbet does not sell, rent, or trade your personal data. However, we may share your data with the following categories of recipient in the circumstances described below:

5.1 Payment Service Providers

To process deposits and withdrawals, sixbet shares the minimum necessary transaction data with your chosen mobile financial service provider (bKash, Nagad, Rocket, or Upay). These providers are independent data controllers subject to their own privacy policies and regulatory obligations.

5.2 Identity Verification Partners

To fulfil KYC and age verification requirements, sixbet may share limited personal data with trusted identity verification service providers. These partners are contractually required to process data only for the specified verification purpose and to maintain appropriate data security standards.

5.3 Technology and Infrastructure Providers

sixbet works with technology partners (including cloud infrastructure providers, software vendors, and security services) who may process personal data on our behalf as data processors. All such processors are bound by data processing agreements that prohibit them from using your data for their own purposes.

5.4 Game Content Providers

Certain game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised or pseudonymised session data for the purpose of game integrity checks, fair play certification, and technical support. These providers do not receive your full name, contact details, or payment information.

5.5 Legal and Regulatory Authorities

sixbet may disclose personal data to competent legal or regulatory authorities where required to do so by applicable law, court order, or lawful governmental request. In such cases, sixbet will disclose only the minimum information required to fulfil the legal obligation.

6. Cookies and Tracking Technologies

sixbet uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively and to improve your experience as a Player.

6.1 Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you securely logged in during your sixbet session. The platform cannot operate without these cookies.
• Functional cookies: Used to remember your preferences, such as your preferred game category, language settings, and responsible gaming tool configurations.
• Analytics cookies: Used to collect anonymised information about how Players interact with the platform — including page views, session durations, and navigation paths — to help us identify areas for improvement.

6.2 Third-Party Cookies

sixbet does not use third-party advertising cookies or cross-site tracking technologies. Any analytics tools integrated into the platform are configured to anonymise IP addresses and to process data only within the scope necessary for platform improvement.

6.3 Managing Cookies

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your sixbet account and accessing platform services. Disabling functional or analytics cookies will not affect your ability to use the platform but may result in a less personalised experience.

7. Data Retention

sixbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account's active status on the sixbet platform.
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering obligations.
• Customer support communications: Retained for a minimum of two (2) years following the resolution of the relevant support interaction.
• Technical and usage logs: Retained for a maximum of thirteen (13) months in aggregate form for analytics purposes.
• Self-exclusion records: Retained indefinitely to ensure that self-exclusion requests can be honoured in the event that a previously excluded Player attempts to re-register on the platform.

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised in accordance with sixbet's internal data disposal procedures.

8. Your Data Rights

As a sixbet account holder, you hold the following rights in respect of your personal data. You may exercise any of these rights at any time by contacting the sixbet support team via live chat or email:

• Right of access: You have the right to request a copy of the personal data that sixbet holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held about you is corrected promptly.
• Right to erasure: You have the right to request the deletion of your personal data, subject to sixbet's legal retention obligations. Where deletion cannot be carried out in full due to a legal obligation, sixbet will inform you of the specific data that must be retained and the reason for retention.
• Right to restriction of processing: You have the right to request that sixbet restricts the processing of your personal data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to sixbet in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. sixbet will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

9. Children's Privacy

Parents and guardians who believe that a minor may have accessed or registered on the sixbet platform are strongly encouraged to contact the sixbet support team immediately via live chat or by emailing [email protected]. sixbet will investigate and act on all such reports promptly.

10. Security Measures

sixbet implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption: All data transmitted between your device and the sixbet platform is encrypted using Transport Layer Security (TLS) protocols.
• Password hashing: Account passwords are stored in hashed and salted form. sixbet does not store plaintext passwords and cannot retrieve your password — only reset it.
• Access controls: Access to personal data within sixbet's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Infrastructure security: The sixbet platform is hosted on secured servers protected by firewalls, intrusion detection systems, and regular vulnerability assessments.
• Session security: sixbet Login sessions are protected by time-based session expiry, and suspicious login activity (such as access from an unrecognised device or location) may trigger additional verification steps.

11. Third-Party Links

The sixbet platform may contain references to third-party services — such as game providers and payment processors — whose own websites and applications operate under their own independent privacy policies. sixbet is not responsible for the data practices of these third parties, and this Privacy Policy does not extend to any external platform, website, or application that is not directly operated by sixbet.

Players who interact with third-party platforms — for example, by accessing a bKash or Nagad interface to complete a deposit — should review the privacy policy of that third party directly to understand how their data is handled in that context.

12. Updates to This Policy

sixbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. Where a change to this Policy is material — meaning it significantly affects your rights or the way your personal data is processed — sixbet will notify you via a notice prominently displayed on the platform prior to the change taking effect.

The "Last Updated" date at the top of this Policy and in the table of contents sidebar will always reflect the date on which the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how sixbet protects your data. Your continued use of the platform following any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sixbet handles your personal data, please contact the sixbet data support team through the following channels:

• Live Chat: Available directly on the sixbet platform, 24 hours a day, 7 days a week, including all public holidays observed in Bangladesh.
• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: Please use the subject line "Privacy Request — [Your Account Username]" to ensure your enquiry is routed to the appropriate team.
• Response time: sixbet aims to acknowledge all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6) and to provide a substantive response within 30 days.